Returns

Online Policy:

When you make a purchase online, you’re governed by UK distance selling regulations. However, our returns policy differs from in-store purchases. For more information, please refer to the In-store policy or the attached receipt.

In the unlikely event that you receive damaged goods, please contact us immediately.

To return or exchange goods, create an account.

All online goods are shipped with a returns form. Please include it in your package.

We accept online returns within 14 days of receiving the item, provided it’s unworn, unmarked, odorless, and the designer tag is still attached. Footwear must be returned in its original packaging with authenticity cards.

Please note that you’re responsible for the cost and handling of the item until it reaches us. We recommend using a trackable, insured service to avoid any issues. If the item is lost, contact the postage company. Unfortunately, we don’t refund the original shipping cost.

If you’re returning from overseas, please mark the package ‘RETURNED GOODS’ to avoid customs charges. All taxes and customs charges are your responsibility. We recommend using Royal Mail Click & Drop for returned UK parcels. The postie can collect it from you conveniently.

In-store Policy:

COMPETITIVE EDGE will gladly exchange non-faulty merchandise within 7 days of purchase, provided it’s unworn, unmarked, and the designer tag is still attached. Proof of purchase is required.

After 7 days, we’ll only exchange the merchandise at its current retail value.

We regret that we’re unable to refund non-faulty merchandise. If you can’t find a suitable exchange, we’ll issue you with a credit note.

Please note that FINAL SALE ITEMS (located on the first floor or upstairs) are not eligible for return.

These policies do not affect your statutory rights.